Patient Ombudsman

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438 University Ave, 2nd Fl
Toronto

416-597-0339

Toll-Free: 1-888-321-0339

Fax: 416-597-5372

patientombudsman.ca/

Mon-Fri 9am-4pm * by appointment

Last updated: Sep 4, 2025: Suggest an edit

Application

Online complaint form for submission online or to print and mail * call for assistance with forms or to make a complaint

Eligibility - Population(s) Served

Patients or caregivers who want to make a complaint about a negative experience in a public hospital, long-term care home, home care service as provided through Ontario Health atHome, or a community surgical and diagnostic centre after the health organization has first had a chance to respond to the complaint

Executives

Craig Thompson - Patient Ombudsman

Languages

English ; French

Language Note

French reception, programs, publications, and website

Area(s) Served

Ontario

Accessibility

Wheelchair Accessible

Description of Services:

Works to resolve and investigate complaints regarding services in Ontario in public hospitals, long-term care homes * services coordinated by Ontario Health atHome, and provided through certain community surgical and diagnostic centres

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Last updated: Sep 4, 2025: Suggest an edit